16th August 2019

Port Stephens Council streamlines its operations by connecting, sharing and using data efficiently with Authority

Port Stephens Council enhanced its use of Civica’s Authority to connect data across the business and improve operations, reducing the time taken to finish simple administrative tasks and offering an improved experience to their rate payers.

The Challenge: The Council’s heavily segregated systems resulted in administrative delays and lack of collaboration between employees. An audit of the internal systems revealed 300 data sources used across the organisation, with a majority of data being maintained in isolation. The council also had to protect the data that they had, comply with legislation and aggregate these localized data sources to obtain an enterprise view of performance.