21st September 2020
Paper-based to digital time and attendance
The role of training and stakeholder engagement in successful app implementations
VMCH successfully transitioned 100% of their support workers onto CarelinkGo in their roll-out of the time and attendance mobile app by focusing on training, stakeholder involvement, and embedding the app into their existing processes.
VMCH (formally Villa Maria Catholic Homes) is a Victorian-based not-for-profit organisation under the Catholic Archdiocese of Melbourne. VMCH offers community care services including home care, retirement living, residential aged care, affordable homes, and disability care services. They also have a school that provides specialist education, early learning, and therapy.
The organisation went live in September 2019 with over 300 users on CarelinkGo across their aged care and disability care services. The timeline for the implementation was approximately three months per service. This included internal project management discussions, training, and the rollout of the application to corporate-supplied devices. VMCH’s choice of a mobile device strategy and their focus on stakeholder engagement ensured a smooth implementation with full user buy-in.