Ipswich Libraries “click & collect” with Spydus APIs
Ipswich Libraries in Queensland, Australia, has transformed its library service with Spydus APIs to offer library users a unique, retail-like experience. In creating a modern library “Marketplace” for their digital and physical spaces, Ipswich Libraries took inspiration from the retail world. They created a bookstore experience in the physical libraries, and using Spydus APIs the ability to easily browse, and then “click & collect” items online. Ipswich’s library Marketplace features popular items and collections curated by librarians and based on borrowing data from Civica’s analytics solution, SpydusBI.
The challenge: Ipswich Libraries were limited by their existing system in meeting the needs of a broad customer base, including digital natives and older generations.