30th June 2020
The Industrial Dwellings Society (IDS) manages 1,400 homes across London. They’ve been building homes to help to ease London’s housing problems long before municipal programmes began and have changed their working practices and systems incrementally over the past 130 years. Despite this, the IT systems were outdated and attempt to enhance functionality proved both problematic and expensive. Their corporate strategic plan committed IDS to invest in new systems that would enable the team to be more effective. The subsequent reduction in management costs would allow resources to be redirected towards those tenants needing the most support.
Transformation that underpins our corporate strategy has already achieved circa 25% savings on our service delivery costs.
First, IDS procured Civica’s cloud-enabled software, Cx Housing with end-users heavily involved in the process. In collaboration with Campbell Tickell, a fast track implementation enabled IDS to go live with Cx in just nine months. Early on, a decision was made to adapt existing business processes to align with the best practice workflows already embedded within Cx - avoiding expensive bespoke amendments in the future. Cx is enabling IDS to deliver an end-to-end digital solution, including customer and contractor portals, which will eliminate a host of spreadsheets and manual transcriptions. The decision to co-create with Civica to get the best out of Cx in pursuit of IDS’ objectives, was the key factor.