18th February 2019

CarelinkGo saves time, money and increases quality of client care at Multitask

Working with Civica, Multitask employees are saving valuable time and money by accessing their rostering information and client data in the field with the CarelinkGo smartphone application.

Multitask is a disability services provider on the NSW far north coast. With the recent introduction of NDIS, Multitask staff experienced a significant increase in clients requesting services in their own home and community, meaning more staff hours in the field. As Multitask’s systems were office and paper-based, this posed several challenges to both administration staff and care workers out in the field, who did not have access to systems for essential administration processing.

Multitask deployed the CarelinkGo mobile application, rolled out in December 2018, which has already transformed the way Multitask staff operate. Since implementing, the app has saved time in eliminating office data entry and reduced the number of roster enquiries. This has resulted in cost savings to focus more on caregiving. 

Our test group didn’t like CarelinkGo …they absolutely loved it. We actually had staff who were not part of the test group asking when they could use it after watching a tester.

-Craig Bolton, IT Manager, Multitask

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