13th December 2019

Carelink drives transformation for KARI, enabling better wholistic care management for vulnerable clients

KARI chose Civica’s Carelink solution to replace their paper-based case management processes and has seen significant improvements including reduced costs and more quality one-on-one time for clients with field workers.

The challenge: Increasing community demand has seen a tripling of KARI’s service capacity over the last four years. This massive growth magnified the issues KARI was experiencing with their old system for storing information about their clients which consisted of paper files that filled multiple rooms.