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Libraries provide essential community hubs, where citizens can go to seek job centre support, reliable internet, start-up resources, youth training, support for non-English speakers and a sense of community. Australian libraries provided vital support during lockdown. There’s growing demand for remote access to library services, as well as for diverse content types. Progressive libraries continue to expand their range of services to meet the evolving needs of their communities.

Community-as-a-service in this sector is about proactively responding to changing social trends to provide a point of connection, discovery, upskilling and community engagement.

Areas of focus moving forward:

  • Providing employment support
    New employment and business opportunities are emerging, and libraries are a critical resource as citizens look to upskill and adapt. In addition, flexible work arrangements may place greater demand on library facilities.
  • Shining a light on factual information
    Citizens have never had so much content available at their fingertips, yet factual information can be difficult to distinguish. Libraries will play a key role in promoting accurate information and education.
  • Bringing the community together
    Citizens now have endless opportunities to meet people or stay in touch via social media and apps – yet genuine connections with others can be elusive. Modern libraries provide spaces for the community to come together in person as well as online.
  • Enriching the user experience
    Improving the user experience is a top focus for libraries, according to our research. Tools such as e-content integration and an API will support personalised and engaging access for users.
  • Easing pressure on staff
    With more citizens accessing library services, there will be greater need for a system that can streamline manual tasks and workflows and support each team’s fresh ideas.

Solutions to consider

Spydus Integrated Library Management System for flexible and integrated library management.

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