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Schools have had to adapt to significant change in recent times – in fact, UNESCO has estimated that 1.6 billion students have had their studies affected by COVID-19. Many Australian schools implemented remote teaching channels in response to social restrictions, while at the same time keeping staff, parents and guardians well informed of all new modes of teaching.. As education becomes more personalised and engaging, supporting technology must have the capacity and flexibility to respond in a timely manner.

Community-as-a-service as it relates to education means supporting a technology-enabled school community, where students, parents and teachers work together to best prepare the student for the changing world.

Areas of focus moving forward:

  • Creating conversations around education
    Technology is the key to opening up communication and meaningful engagement between all the ‘investors’ in a young person’s schooling, including teachers, parents and students themselves.
  • Bringing dimension to digital lessons
    Consider how virtual learning, video, learning management systems and augmented reality could bring lessons to life, either while students are at home or to supplement physical lessons.
  • Reflecting value
    Families want to know funds are being spent in the most effective way that will benefit their children, reflecting a wider trend where citizens are expecting public services to have a similar efficiency and transparency to brands.
  • Supporting staff efficiency
    Each school has its own unique requirements and workflows, so technological systems that can customise and automate processes for , improve insights and give confidence around compliance will be highly valued.

Solutions to consider

Civica Education Suite (CES) for a comprehensive set of education solutions.

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