A changing landscape in a complex COVID-19 world
Citizens are calling out for better digital services. People young and old now expect greater personalisation, intuitive experiences and reliable outcomes from all of their multi-diverse service needs.
So in two years and through a pandemic, how have our needs changed? And what do we demand from the services we now receive?
Our research found that...
There's no going back
Our demands and expectations for online services have changed almost overnight in 2020.Read more