Helping hospitals improve services with informed decision making
Phil Heap is a Principal Cost Consultant, working with the Integrated Health Information Systems (IHIS) and public health institutions in Singapore to implement our patient level costing software, CostMaster. He’s brand new to Singapore, being seconded from our UK team, and is relishing opportunity that has been provided to him to move to the other side of the world and share his knowledge and passion.
As part of the Population Health Intelligence Team in the UK our CostMaster solution makes sense of the vast amounts of patient data available in a hospital. CostMaster brings together all the data from various systems within the hospital ecosystem, such as theatres, radiology, pathology, and payroll. It joins it all up to the patients so we can then analyse that data to help make informed business decisions. This ultimately drives better value within the healthcare sector and ultimately a better service for hospital patients.
My role in Singapore is to establish a local team of costing consultants who can then deliver business as usual once the project winds down. I am very excited and thankful for the wonderful opportunity to work abroad and explore another country and truly get to know the place and the people.
I love working with different people and seeing different places. I am hoping that COVID restrictions will be lifted soon so I can get back on site with people, being back on site will mean I naturally get to explore all over Singapore as my job will take me all over the island.
The best thing about working at Civica is working with great people who are truly passionate about their work. I also love the autonomy I am allowed in my role and that everyone is respected in Civica and allowed to express free opinions.