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Prescient+ super-user task force facilitiates Surrey Council's switch to paper-light hot desking office


An all-too-familiar scenario for many local authorities, a ‘public spending review’ undertaken in 2012 at Surrey County Council identified an essential requirement for cost savings across departments, including its legal team

Using existing systems more widely
As existing users of Civica's software for time recording, Surrey Council saved electronic documents onto a shared network drive, and printed and stored into a corresponding paper filing system.

Super-users trained to streamline the roll out
As the employees at Surrey Council were familiar with Civica for time recording purposes, training users on the extra modules was straightforward. To streamline roll out of the new features even further, super users were elected to assist less confident users with the transition to full electronic working.

Our identified cost savings have been realised and Prescient+ was a significant contributory factor. Other local local authorities should do the same by putting project emphasis into Prescient+ in the early stages to reap the rewards later on."
Andrea Kilby, Legal Services Practice Manager, Surrey County Council

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