Council moves revenues & benefits customers online with OPENAccess and OPENChannel

 

The Challenge

A looming office move and budgetary pressures prompted the revenues & benefits team to seek a paperless solution

The Solution
The Challenge Customer self-service and e-billing at the heart of the online solution The OPENRevenues solution that Newark & Sherwood adopted has two elements. OPENAccess provides a ‘citizen portal’ allowing customers to see their account information and also includes an e-billing module. OPENAccess went live in August 2015, giving residents 24/7 online access to their accounts. E-billing was implemented shortly afterwards, eliminating the need for paper bills.

Benefits

  • Shifting customers to the online channel minimises manual intervention and reduces cost
  • Frees up staff resources
  • Cuts training time and cost
  • Improves service and convenience for residents
“I’m a big Civica fan and wouldn’t hesitate to recommend them to colleagues in other councils. They have good people working for them who know what they are talking about.”
Phil Ward, Business Manager Revenues & Benefits,Newark and Sherwood District Council

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