Managed & Outsourced Services

Solutions to help our customers deliver efficient high-quality services and better outcomes.


Civica combines business process and operational expertise with technology know-how to help customers improve performance while reducing cost and risk as well as supporting widespread business transformation.

Technology services

We can work with you to ensure you have the technology in place to support assured and efficient operations across the breadth of your organisation as well as step change improvements in cost and resilience. We deliver an end-to-end solution encompassing:

  • Software and hardware: helping you select, procure, and deploy the best products for you at the best possible price
  • Infrastructure: ensuring the optimal networking, connectivity and hosting environments are in place to support your applications and data, with security and compliance delivered by design
  • Support and management: we can support and manage some or all of your applications and infrastructure so you can focus on your operations rather than the IT you use to deliver it; if required we can manage your entire IT operations.

Our technology services range from software licensing and asset management through to business-critical application hosting, cloud computing and data centre services, all complemented by consultancy and management services.

Business process services

We offer a range of IT-enabled business process services to transform service delivery and efficiency, with a track record of successful partnerships in local and central government, education and healthcare. We deliver innovative services which blend the skills and resources of public and private sectors to achieve step change service improvement and savings.

Our services range from OnDemand resources to supplement your service delivery teams as and when required through to strategic partnerships and specialist business process outsourcing. We combine our business process and operational expertise with technology know-how to deliver services which are underpinned by technical expertise, sector knowledge and a flexible commercial approach.

The changing landscape for local government

A new working model to deliver integrated services in the run-up to 2025 and beyond

View Report

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