MHA selects Civica to transform and simplify working practices

National charity MHA has awarded a five-year contract to Civica, a market leader in business critical software, digital solutions and outsourcing services, for the provision of an integrated enterprise system to underpin improved services for its residents around the UK.

MHA provides care, accommodation and support services for over 17,000 older people throughout the UK. Its 7,000 employees and 5,500 volunteers help connect old people through its community-based ‘live at home’ services, retirement living communities and care homes.

The selection of Civica reflects MHA’s desire to invest in new technology-based ways of working that will simplify processes and introduce shared best practice and standardisation across the organisation. Key areas include the centralisation of income management which will provide robust income processing and credit control management, delivering more efficient results and improving services across homes and communities.

Civica’s single enterprise-wide solution will replace 13 disparate systems, providing business critical applications including Coldharbour care management software, Keystone asset management, and data analytics software to help streamline operations, while supporting the highest quality of care and wellbeing for residents.

Andy Veale, IT Director, MHA said: “The holistic solution provided by Civica has allowed MHA to move ahead with a single IT partner able to comprehensively and effectively address both our current and future state system requirements. We recognised that our IT systems needed to be rationalised to help us move forward and grow as an organisation. Civica has engaged with us in our considerable due diligence and pre roll-out evaluation processes to ensure our key project deliverables can be achieved.”

The new system will empower all employees, volunteers and managers by simplifying existing processes and be scalable to accommodate future growth plans. MHA will benefit from workforce and financial management capabilities, better auditing to improve business processes and measure performance, enhanced quality and compliance, improved accuracy of information, asset management capabilities as well as cost savings and increased resources.

We are delighted to have won such a significant contract with MHA. Both organisations have benefited from a collaborative and joined up approach with a goal to provide a single solution covering a diverse range of applications. A joint team from MHA and Civica are collectively working to deliver this transformational project.” Mike Moreton, Sales Director, Civica Health & Care