Next generation digital healthcare platform provides real-time single view access to patient information

21 July 2016, London: Civica, a market leader in critical software applications, digital solutions and outsourcing, has been selected by The Mid Yorkshire Hospitals NHS Trust to support its next phase of digital transformation with Cito, a next generation digital healthcare platform which provides real-time single view access to critical patient information. The new solution will improve processes, freeing up approximately 19,000 hours of Trust staff time each year, allowing the Trust to focus on improving patient care.

The two organisations have a long successful partnership, following the successful movement of the Trust’s 19.5 million paper records online using Civica’s WinDIP solution. Doing so dramatically improved operations for the Trust’s three hospitals which are situated 25 miles apart. With over 1 million patients and 19.5 million files between them, storing and sharing paper based records was an expensive challenge. Clinicians could be left waiting up to four hours to receive a patient’s record, even once they’d been admitted.

Investing in digitisation generated impressive time and financial savings, removing the need to lease storage buildings for paper records – which cost £250,000 a year alone; and most importantly improved patient care. The digital records are now hosted in WinDIP which allows medical staff to access 360 million pages of patient documents at the click of a button.

Due to the programme’s success, Mid Yorkshire has now decided to invest in Civica’s new Cito solution, which builds on Civica’s WinDIP capability to further improve the speed of accessing patient information via a single sign-on and integrated interface. On average Cito will shave 30 seconds in administration time off every patient interaction, meaning more time can be spent with patients while referral waiting times will be reduced. The new engagement will see Cito expand into other Trust departments and store staff records for payroll, HR and pensions.

Debbie Bently, Head of IT Clinical Systems at The Mid Yorkshire NHS Trust says: “Digitising our patient records was just the first step in our journey to becoming an efficient and paper-light organisation. With Civica’s proven and continued support, we’re now ready to take the next step in our digital transformation.”

Paul Sanders, Managing Director, Digital Solutions – Local Government and Health, Civica comments: “We’re delighted to continue working side-by-side with The Mid Yorkshire NHS Trust as it continues its digital evolution. The challenges we’re helping them overcome are common to many other Trusts in the UK. By bringing together the right strategy, solutions and guidance, any health and social care organisation can, like Mid Yorkshire dramatically reduce costs, increase efficiencies and improve patient care.”