Support and Services
Providing first class customer support



Effective IT customer support and services 

We’re committed to providing first class customer support. Our expert support team is on hand to help, and to make sure you get the most from your Civica products or services you can access a host of useful resources and information as follows.

Here you’ll find our Userbase, designed specifically for Civica customers to access useful information, the latest news, and talk to other Civica users about our products and services.

You’ll also find our LANDesk customer support system, which allows you to log support issues, queries, and updates to keep an eye on their progress. 

  • Userbase  customer knowledge portal
  • LANDesk  technical support, online call logging and self-help facility
  • Coldharbour  customer information portal
  • Tranman  Tranman customer support site

Please Note: 

Some customers have not yet moved to LANdesk. If this is the case then you will need to log onto Civica SDS/W2 support system.

SDS / W2 Customer Support

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