Technical Operations Engineer - Leeds

Technical Operations Engineer
Location: Leeds
Closing date for application: 31/10/17

Working within our Leeds Office we require a Technical Operations Engineer to be responsible for proactive monitoring, maintenance, patching, administration and backups

Role Responsibilities:

  • Proactive infrastructure monitoring (with SCOM) and backup supervision and monitoring (with CommVault, DPM and VEEAM) across all customer estates
  • Proactive maintenance of solutions across all customer estates
  • Site visits to data centre and customer premises as necessary
  • Provision of out of hours (weekend and evening) support via home VPN on a rota basis.
  • Follow approved procedures regarding change control and documentation standards.
  • Development of customer and third party relationships
  • Support colleagues in the Service Centre teams to make sure that reported issues are resolved within SLA’s.
  • Coach and mentor fellow team members to spread skills and knowledge in all aspects of the technical solutions managed by the Technology Centre.
  • Update Software Image builds in line with customer solutions to make sure patching is up to date on new builds.
  • Will undertake Capacity Planning activities from inception through to the production of regular monthly reports and presentation of any service impacting results in line with ITIL best practice
  • Responsible for planning and executing the internal and customer facing DR tests, including the updating of the DR plans and documentation

Required Skills:

  • Experience in administrating an enterprise environment…
  • Windows Server based systems including DNS, DHCP, IIS, NPS, RDS, DFS, Hyper-V
  • Active Directory with multiple forests and forests with multiple domains
  • Microsoft Application Servers (i.e. Exchange, Lync, SharePoint SQL Server)
  • Cloud platforms (i.e. Azure / AWS)
  • VMware and similar virtualisation technologies
  • XEN Desktop / Citrix VDI Technologies
  • Resilient systems, both locally and geographically
  • Monitoring and deployment tools
  • AD Resource Forest models
  • Enterprise grade server and storage hardware
  • Virtualization principles & technologies
  • PKI
  • Proxying (Forward and Reverse)
  • Disaster recovery technologies/ methodologies
  • Networking principles
  • Minimum 3 years’ experience providing IT support or administration services, with at least 2 years at a similar level
  • Current driving license, with a road legal vehicle and prepared to travel throughout the UK
  • Excellent customer facing skills and a desire to deliver correctly first time.
  • Put current processes to the test and think of a better way; document the process and utilise
  • Able to clear Security Clearance (SC or above)

Experience in administrating:

  • MS Office Communications Server 2007/2010 & MS Lync server
  • ESXi 4.0/5.0 VSphere / 5.1 / 5.5
  • VMWare Infrastructure administration
  • Hyper-V
  • SAN and Clustering technologies (Dell and HP SANs)
  • Microsoft Office SharePoint 2007 / 2010 / 2013


  • Exposure and basic working knowledge supporting LANs/WLANs built around Cisco hardware
  • Knowledge of Distributed Systems (in both low and high latency environments)
  • Knowledge of Telephony and working with suppliers regarding POTS, ISDN and VoIP circuits
  • Knowledge of Linux / Unix
  • Experience working in a DevOps environment
  • MCP / MCSE certification desirable
  • Networks experience (HP, Huawei switches) desirable
  • Qualifications in ITIL