Senior Technical Services Engineer - Leeds

Senior Technical Services Engineer
Location: Leeds
Closing date for application: 31/7/17


Working within our Leeds Office we require a Senior Technical Services Engineer to be responsible for designing, implementing & provisioning infrastructure solutions for hosted and remotely supported customers.

Role Responsibilities:

  • Be responsible for providing senior and strategic input into the provision of design, implementation and support activities across our Customer base
  • Design and implement new solutions into Civica & 3rd party datacentres.
  • Carry out design reviews and enhance processes to provide faster ‘to market’ provisions and more cost-efficient designs.
  • Act as Technical Authority / Solution Lead for key Civica accounts providing strategic and technology road maps in conjunction with Service Delivery.
  • Enhance existing solutions as part of Service Transformation reviews
  • Act as Technical Authority and Subject Matter Expert for a range of technology solutions.
  • Provide Pre-Sales technical input to bids, tenders and quotations.
  • Work on project based tasks, including provisioning of new virtual and physical environments.
  • Follow approved procedures with regards to change control and documentation standards.
  • Provide of out of hours’ escalation (weekend and evening) support via home VPN on a rota basis.
  • Car out site visits to data centre and Customer premises as part of solution design/commission.
  • Liaise with Civica business units and 3rd parties to ensure a seamless support service.
  • Develop Customer relationships to enhance Customer experience


Required Skills:

  • Advanced technical knowledge of cloud and hybrid datacentre designs, environments and infrastructure.
  • Authoritative in technical architecture design.
  • Microsoft Windows 2008/2012 solution design.
  • Microsoft SQL Server 2008/2012 solution design
  • Microsoft Exchange 2007/2010/2013 solution design
  • VMware Infrastructure solution design.
  • Storage technology competence and solution design
  • Excellent communication and presentation skills.
  • Customer focused and capable of presenting to any level within the organisation.
  • Ability to manage & plan deployments to teams of technical engineers to lead the delivery of the solution to the Customer
  • Be the single point of reference for the Customer solution

Advantageous Skills:

  • Citrix Xenapp 5.0 – 7.x solution design
  • VDI solution design (Citrix Preferred)
  • Experience of Unix/Linux
  • Experience of CommVault backup technologies
  • Experience of Compellent & NetApp SAN technologies