Senior Network Operations Engineer - Leeds

Senior Network Operations Engineer
Location: Leeds
Closing date for application: 31/7/17

Working within our Leeds Office we require a Senior Network Operations Engineer to deliver projects, consultancy and technical support to a high standard across hosted and wide-area connected customers as part of a Managed Service offering.

Project Responsibilities:

  • Design, implement and support customer solutions into the datacentre infrastructure
  • Design, implement and support customer WAN solutions utilising MPLS technology
  • Maintain 100% uptime of network infrastructure and customer solutions
  • Assist with the on-going development of the core network strategy
  • Assist with the on-going development of the datacentre strategy
  • Assist with the on-going development of the Network Operations team
  • Investigate and resolve support logs in a timely manner
  • Ensure all implemented solutions are backed up with documentation, training and expertise within the Service desk and Support areas.
  • Manage, meet and maintain service levels, where appropriate providing input to other teams or team members, where necessary taking ownership of and managing problems.
  • Ensure known issues and routine tasks are being managed and documented in order they can be dispensed at first line to increase first line resolution rates.
  • Manage or act as central point of contact for incidents escalated from service desk or second line to Senior Technical Specialists.
  • Expert knowledge of company processes, procedures and systems.
  • Actively seek to improve and grow own skill and knowledge base in appropriate areas.
  • Maintain progress on a number of projects and disciplines simultaneously.
  • Provide support as part of the 24x7 out of hour’s rota.
  • Be available to provide remote or onsite service for implementations and migrations, both in and out of core hours.
  • Provide backup to support team as required in times of absence, major incidents and high demand.
  • Provide technical pre-sales assistance, assisting in recommending solutions to the customers and sales teams.

Required Skills:

  • Minimum CCSP/CCNP/CCIP with demonstrable experience
  • Expert knowledge of Cisco router, switch and security products gained working within a service provider environment
  • ASA firewalls ideally with FirePOWER experience
  • Expert knowledge of Cisco IOS via a command line
  • Expert knowledge of IP networks and fault-finding
  • Expert knowledge of VTP, Spanning-Tree, VLANs, OSPF, BGP, MPLS
  • Knowledge of Cisco (or equivalent) third-party management and monitoring tools
  • Knowledge of F5 load-balancer products
  • Knowledge of working with high-security and high-availability solutions
  • Knowledge of VOIP and QoS/CoS
  • Knowledge of networking within VMWare, Microsoft and Linux platforms
  • Experience with dealing with third-party telco providers
  • CCDA or demonstrable solution design experience