Profession and Performance Manager (PPM)

Profession and Performance Manager (PPM)
Location: Home Based with Travel between Woking, Hammersmith and Bristol Offices
Closing date for application: 31/12/17

Civica Digital requires a Profession and Performance Manager (PPM) to ensure we have an engaged, productive, utilised workforce thus enabling the delivery of sales needs, the growth of the business and the development and retention of individuals

Project Responsibilities:

  • Work with the Resourcing team to input to the recruitment process ensuring the right people join the Civica Digital team
  • Manage and drive a consistent and effective business induction and probation (working with HR)
  • Work with Capability Leads to develop ‘capability’ training programs, certification requirements and competency frameworks
  • Analyse, assess, drive and manage training plans in line with business and individual needs
  • Support operations by providing an escalation route for peoples performance while on assignment
  • Work closely with Head of Resourcing to ensure appropriate decision making regarding resource allocation, supporting sales where necessary also
  • Management and development for individuals (and associated bench assignments) while off-charge and ‘on the bench’, and work to promote their development to move back to chargeable work
  • Record and report and drive team utilisation
  • Develop strong relationships with their team to proactively aid Resourcing with matching to customer & sales needs and for the development of the individual
  • Ensure attrition is managed, and exit interviews are completed and root cause issues addressed
  • Marketability - by ensuring CVs/skills are to up-date/up-graded on a regular basis by the team
  • Ensure all sales opportunities are captured and fed back to sales
  • Act as a role model, mentor and coach - providing line management, feedback and guidance to their team and improve their performance
  • Lead, motivate and inspire members of their team building strong productive working relationships and effective communication and engagement channels
  • Ensure local, BU, and group comms are cascaded appropriately and understood by the team
  • Conduct bi-annual performance appraisal, co-ordinate feedback on the work performed in the year
  • Manage the pay review process
  • Help individuals build networks internally & externally
  • Ensure that all administrative duties are planned and carried out in a timely manner in line with corporate goals

Key measures of success:

  • Utilisation %
  • Attrition %
  • CV accuracy
  • Feedback post assignment completion rate

Required Skills:

  • Excellent coaching and motivating skills
  • Experience managing remotely located multi-disciplined teams with a proven ability to influence cross-functional teams
  • Strong leadership skills
  • An excellent communicator with highly developed networking and influencing skills
  • Possess a creative way of thinking
  • Excellent teamwork skills
  • Must be willing to travel
  • Be energetic and passionate about people and performance
  • Be able to work under pressure
  • Action oriented and proactive - take the initiative in solving problems
  • Effective Stakeholder Management at all levels
  • Familiarity with current technologies and ways of working
  • Have experience in planning training and development programs
  • Have experience in project management

Candidates likely will have had experience in:

  • Operations management
  • Service centre management
  • Management within a professional services business

Personal skills:

  • Engaging and personable
  • Effective relationship management
  • Creative and innovative to find solutions to meet business needs
  • Practical
  • Articulate – excellent communication and presentation skills (oral and written) with impact and clarity
  • Excellent negotiation skills
  • Outcome-driven
  • The ability to manage time and priorities to best effect
  • A propensity to listen and analyse before presenting a considered solution


  • Self-motivated and enthusiastic
  • A winner’s attitude – ‘anything is possible’ and can make it happen
  • Ability to motivate others to support objectives
  • Commitment to providing high-quality propositions and meeting deadlines
  • Confident but measured
  • Recognition of the importance of a team approach
  • Not afraid of difficult or challenging situations and conversations