Workforce productivity

Helping your organisation stay connected and deliver better outcomes.

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In today’s digital world, it’s important that internal teams and processes deliver efficiencies and enriched outcomes. 

Civica Digital provides a suite of proven workforce productivity platforms specifically designed around your user's needs.

From content collaboration to case management, we make it easy for your organisation to stay connected and deliver better outcomes for your customers.

Customer relationship and case management

Good relationship management allows organisations to streamline their approach to marketing, sales and customer service. Effective management of these activities can reduce costs and increase profitability by organising and automating processes that enable efficient and proactive management. The Microsoft Dynamics 365 solution enables organisations to optimise and enhance their effectiveness in these areas, and interact with their customer base using powerful social engagement tools.

As a Microsoft Gold partner, our workforce productivity solutions are built on the Microsoft platform. We can help you use the Dynamics 365 platform to manage, track and resolve cases quickly and efficiently, including: grant management, stakeholder management, regulatory and legal cases, sales & marketing, events, social listening, applications management and hosting.

With extensive experience of delivering Dynamics 365 solutions and following best practice, our CRM experts support the full implementation lifecycle – providing advice and guidance from the solution envisioning phase, where the most appropriate solution and approach is defined, through to final operational use. We bring together content, process and people into flexible technical solutions designed for better outcomes. 

Our Dynamics 365-based solutions streamline business processes across sales, service delivery and marketing to help you improve:

  • Case management
  • Grant management
  • Government marketing
  • Social engagement
  • Microsoft Access to Dynamics 365 migration

Natural Resource Wales

Single view of permitting activity across Wales
Civica Digital helps Natural Resources Wales use CRM to modernise the legacy.

View case study

Content collaboration

With today’s proliferation of information, smart management and dissemination of corporate content is essential to exploiting its value while containing costs. Investing in content and collaboration platforms will help you to discover and organise your information assets, and communicate and collaborate more effectively. Whether your goal is more effective teamwork, an engaged and better informed workforce, regulatory compliance or simply being able to find current and reliable information, we can help.

Content and collaboration platforms make it easy for everyone in your organisation to manage and share information, and stay connected. We offer solutions that cover intranets, EDRM, Office 365 migration, Skype for Business and SharePoint.

Using our extensive experience, we’ll deliver an effective business solution that connects people in efficient and productive ways of working and maximises the potential of enterprise content. Regardless of where you are in your journey, our suite of products and services will ensure your objectives for content and collaboration are realised intelligently and efficiently.

We deliver business solutions that connect people in effective working practices, maximising the potential of content in an organisation:

  • Intranets
  • Collaboration and productivity
  • Document and records management
  • Enterprise search
  • Business process applications
  • CRM integration


Plaza is a ready-to-go hosted intranet product for the Office 365 platform that enables better internal communication and productivity by giving internal staff an elegant intranet experience - a place they want to go.

Designed specifically for the public sector, Plaza fits seamlessly into your Office 365 environment, making it easy to deploy and manage. Key benefits include:

  • Built specifically for public sector users
  • Elegant, intuitive user interface
  • Better communications and productivity
  • Secure intranet access anywhere, on any device
  • Rapid 4-6 weeks deployment
  • Lower set up and running costs
  • Integrates into your existing environment
  • Dedicated maintenance and support
Civica successfully led the team to deliver over and above what was required for this absolutely essential programme of work. We rely on them for advice, guidance, knowledge transfer and mentoring of our IT team and the wider business community.”
Euryn Morris, EDRM Programme Manager, Gwynedd County Council


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