Digital software

Accelerate your journey using our suite of market leading digital software

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Accelerate your journey using our suite of market leading digital software.

Your customers today are demanding instant and multi-channel access to services. While organisations need to deliver these services as effectively as possible.

Civica Digital has developed a suite of market leading digital software to help our customers accelerate their journeys – delivering improved customer satisfaction, increased workforce productivity and tangible cost savings quicker.

Multi-channel customer contact

Our Digital360 suite is helping local authorities transform service delivery for the citizen of today and tomorrow. Deployed On-Premise or in the Cloud, Digital360 effectively captures, delivers and communicates interactions and requests from customers, employees and partners.

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Improved workforce productivity

Our proven workforce productivity platforms are designed around your users needs. From content collaboration to case management, we make it easy for your organisation to stay connected and deliver better outcomes for your customers.

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Civica successfully led the team to deliver over and above what was required for this absolutely essential programme of work. We rely on them for advice, guidance, knowledge transfer and mentoring of our IT team and the wider business community.”
Euryn Morris, EDRM Programme Manager, Gwynedd County Council

 

Harrow Council

£2m savings in customer services budget
Civica Digital helps Harrow handle 91% of customer contact, across all channels, at first point of contact.

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