Automation & integration

We automate and integrate business processes and systems to create seamless end-to-end transformation.

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Organisations utilise multiple applications and back office systems to deliver products and services.

But to deliver true digital transformation there is a need to seamlessly integrate these systems to reduce inefficiencies and break down traditional silos.

As a trusted partner, Civica Digital has a strong record in helping organisations embrace true end-to-end transformation, by automating and integrating business processes to deliver operational efficiencies and improve customer experience.


Service & process redesign

We work with you to redesign services and processes around the needs of the customer and your organisation.

When rapid deployment is required, we can accelerate your service redesign using our suite of customisable digital software as well as components from our eco-system of partners.

Harrow Council

£2m savings in customer services budget
Civica Digital helps Harrow handle 91% of customer contact, across all channels, at first point of contact.

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Systems integration & workflow

To be truly efficient, all your services and processes need to be integrated into your back office or third party systems. We have a strong track record of systems integration – connecting systems and process to create seamless end-to-end transformation.

We can quickly integrate our suite of digital software into your existing line of business systems and processes. Workflows can be created to ensure the efficient execution of business processes and tasks.

Alternatively, when there is no new software requirement, we can integrate existing line-of-business or third party systems and deliver improved efficiencies and operational performance.

I don't think we'd have managed to handle the flooding half as well without Civica. I don't know how my staff would have been able to capture the information. The key with Civica Contacts is that you can create a simple process in a matter of minutes…We didn't have to bring the system down to implement change - we could do this while the system was up in real time.”
Linda Norman, Customer Service Manager, Spelthorne Borough Council


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