Application development & support

We design, build and support your business-critical applications.

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As a trusted digital partner, we design, build and support mobile and web applications.

We put user needs and user-centred design at the heart of application development, creating a first-class and future-proof user experience (UX) across multiple channels. All our applications are built using the latest UX, security, agile, open source, GDS and cloud first principles.

We also provide dedicated and reliable managed services support to ensure your business-critical applications continue to meet both your and your customers’ evolving needs.

Discovering your user's needs

Delivering effective, intuitive and inclusive digital services starts with understanding your users needs. Our experienced team of researchers engage with your service users to help you clearly identify and understand their needs and behaviours.

We also evaluate your existing technology landscape and recommend the most cost-effective and efficient way to deliver a solution that maximises uptake and improves satisfaction.

User-centred design and development of critical applications

Backed with a deep understanding of your users’ needs, our design team translates user insight into workable design concepts, sketches and prototypes in our innovation labs.

We continuously validate and test these prototypes with real users, ensuring journeys and navigation are intuitive, easy-to-use and meet accessibility standards. This iterative process results in a working proof of concept that’s backed by an evidence base, providing confidence to move onto the development phase.

We have over 35 years’ experience developing secure business-critical applications. We use modern agile development approaches such as Continuous Integration, Test-Driven Development (TDD), Behaviour-Driven Development (BDD), pairing and mobbing to deliver web and mobile applications that lead to better business outcomes and higher adoption.

Working in an open and collaborative manner, we’re committed to forming cohesive teams with our customers. With our suite of proven digital software, we can utilise DevOps and continuous delivery techniques to place a working application in users’ hands as quickly and cost effectively as possible.

Quality and security are at the heart of our development process and our strong technical skills enable us to deliver scalable, secure, adaptable, cloud-native solutions that seamlessly integrate into your existing services and systems.

Our complete mobile and web application delivery service includes:

  • Demand analysis
  • User research
  • Technology appraisal
  • Ideation & visualisation
  • Content design
  • Business analysis
  • Architecture
  • Configuration
  • Customisation
  • Development
  • Integration


Highest-rated UK banking App
Civica designs and delivers highly rated mobile banking app for Nationwide.

View case study

Managed services

From application support to hosting, our reliable and secure managed services ensure ongoing effectiveness and performance for your business-critical applications.

Using cloud first principles, we can help you harness the full power of the cloud – supporting your cloud migration and providing secure hosted services.

We provide a broad range of dedicated application support including first, second and third-line support, application monitoring and optimization - all backed by our ISO 9001, ISO 27001 and ITIL-aligned processes.

Our UK-based managed services team provide the support to enhance and extend the life of your critical applications - regardless of size, age, complexity or who built them. We can help you lower operating costs, deliver process and performance improvements and, with our experience in handling the most sensitive government applications, ensure your data is handled securely.

Our managed services include:

  • Cloud migration
  • Hosting
  • Application support
  • Optimisation
  • Continuous improvement
What’s really come across is the strong ethic among the team to want to produce something of high quality that ORX and our members will want to use. In all our interactions with Civica Digital, you can see the team wants to build a system they’re proud of and that we can be proud of. That’s a wonderful culture to have in your organisation.
Jackie Applegate, Chief Operating Officer, ORX


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