Hello and Welcome to Civica 

We have designed this site to provide you with information that will enable you to get to know us better.

Welcome to Civica!

We are at the beginning of an exciting journey to ‘Go Live’ on 1 January 2018, for the creation of the IMES Business Services within Civica. We have started working with the State and the management team at Tenix to ensure a smooth transition to the new service.

We appreciate that news of the transfer creates uncertainty for you. We hope to meet you in person very soon so that you can get to know us better, we can share with you our plans which will help to answer some of the questions and concerns you may have about the future. However, in the meantime we would encourage you to explore this site. It has been created specifically to keep you informed of how the transition is progressing, providing you with key contacts and information to support you along the way.

Video : Life at Civica

Video : Our People and Culture

Video : Overview of our BPO Capability

Key People

Gary Bell
Executive Sponsor

Richard Fiddis
Executive Director

Client Relationship

Paul Higgins
Programme Director

Overall responsibility for the operation and Programme Director for the transition programme.

Jackie Walley
Operations Lead

Responsible for managing day to day operations and service performance and improvement.

Wes Ashton
Commercial & Policy Director

Responsible for managing our sub-contractors and commercial management.

Marc Nolan
Transition Integration Director

Responsible for managing the interface between the VIEW and Business Services transition programmes to ensure a ‘one team’ approach.

Andrew Wells
Programme Manager

Responsible initially for managing the Business Services transition programme, and ensuring the deliverables are successfully achieved.

Peter Joyce
Training Lead

To design and deliver a training program that ensures all staff are well trained and capable of delivering a high quality service from day one.

Fiona Harris
People Lead

Responsible for the people work stream during transition and following ‘Go Live’ integration into Civica.

Soraya Qureshi
People and Organisational Development Business partner

Will support the people work stream during transition and after ‘Go Live’. Soraya will provide dedicated support to the service.


More about Civica

More About Civica

There's a wealth of information on VIC our intranet, where you can find out more about Civica and what we do, however we've listed some of the sources of information for you below.

Civica Welcome Booklet - An overview of Civica, our offerings, locations and more!

Senior Leadership Team (Exec.) 

Annual Review - Find out everything you need to know about Civica from our latest annual review, which includes information on all of our operations.

Our Brand - It's important to us that our brand is used in the right way. To help, we've made a series of templates in various formats so you can hit the ground running.

civica.com - From the latest news, product launches and announcements, our website has it all.

Get in touch

If you need to contact us please complete the following form and we will respond as soon as possible