Within today’s increasingly competitive marketplace, organisations are striving to deliver innovative services while driving down costs.
As businesses look for new ways to differentiate themselves from the competition, they must also prepare themselves for regulatory-driven changes such as the incoming General Data Protection Regulation (GDPR) and the Payment Services Directive (PSD2) within financial services.
In order to balance the need to innovate with the need to prove regulatory compliance, organisations must turn to their data to deliver real business value.
Civica Digital's experienced data specialists will help you exploit your data and empower your decision-makers by putting timely and accurate information in the hands of your employees, customers and partners.
Whether it’s creating a single view of your customers, improving your understanding of your business processes or getting to grips with the mountain of data your organisation is generating, our world-class business analysts, consultants and architects will help you transform your data into actionable insights.
Deliver better products and services by building a single view
Every organisation wants to improve decision making, ease the burden of compliance, be more customer-centric and offer better services or products. All of these things – and many more – rely on you having a single view of your most important information.
We can help you navigate the complex undertaking of creating a consistent, up-to-date view of your customers, citizens, patients or assets. Our information management experts will ensure you put in place the right foundations – looking at data quality, governance and integration – to build an accurate, consolidated view of your business-critical information.
Once you’ve created a trusted, high-quality single source of the truth, you’ll be able to confidently share information across your business, enabling you to improve your understanding of your customers, prove compliance with regulations such as GDPR and PSD2, unlock operational efficiencies and more.
Improving business intelligence to transform organisational performance
Whether you’re looking to better measure operational performance through visualisations and dashboards, use real-time analytics to instantly analyse customer behaviour, or improve the ease and accuracy of your financial reporting, our business intelligence and analytics expertise will enable you to gain greater insight, value and competitive advantage from your enterprise data assets.
We’ll help you to:
- Improve customer experience, retention and conversion rates
- Meet statutory or regulatory reporting requirements
- Improve operational efficiency
- Identify and reduce risk
- Measure business performance against plans, budgets, forecasts or industry benchmarks to support strategic decision making
Civica was an impressive and knowledgeable partner that enabled us to kick-start our BI capability. What was particularly impressive was the way they came in to work with us at the very beginning of our journey and helped us take great strides, following best practice.”
Joey Withers, Technical Data Warehouse Manager, DAS