Local government is going agile, prefers collaborative systems, says Civica research as company launches latest software for the sector

  • Civica updates Authority Suite for local government to offer unparalleled standards of service delivery
  • Mobility, automation and analytics tools are also part of the new Authority 7

SYDNEY, Australia, 4 May 2017 – Civica, one of Australia’s leading suppliers in business-critical software applications, digital solutions and outsourcing services that help transform the way organisations work, today launched a new report titled ‘Changing Landscapes: Digital Transformation: What do local councils need in the digital age?’. The report includes commissioned research by the Institute for Public Policy & Governance at the University of Technology (UTS), Sydney.

The research is being released today to coincide with the launch of Authority 7, the latest version of Civica’s widely used local government software platform. Civica Authority offers more than 40 modules of software to assist councils with the running of their highly diverse services. Civica commands a leading position within the Australian & New Zealand local government market with around 300 organisations using Civica software and services.

A key finding from the report showed that 93 percent of local councils feel that mobile compatibility is either useful, or extremely useful to their council.

According to Richard Fiddis, Managing Director, Civica International, “Councils are consistently trying to achieve efficiencies in order to better serve their communities. Mobility and automation are becoming crucial elements in the digital transformation journey of councils and the mobile enablement and automation features of Authority 7 are a direct response to this.

Being able to interact with Authority while in the field will ultimately help councils achieve greater productivity with administration tasks being managed simultaneously to tasks occurring in the field. Meanwhile citizen-focused functions such as self-service portals enable councils to improve efficiencies and ultimately deliver a better customer experience for their rate payers,” said Richard.

“Major updates to Civica’s Authority 7 were the result of listening to our customers and taking that feedback to build a flexible, collaborative solution to meet their increasingly agile and innovative IT environments”.  A further finding from the report revealed that many councils are increasingly looking for systems that can integrate with third party applications and legacy systems, with 81 percent of respondents willing to choose a system that could incorporate business applications from third-party providers.

“A key differentiator of Civica’s Authority solution is its flexibility. Its open standards integration via its API layer means that third party applications and legacy systems can easily integrate with Authority 7. Meanwhile, customers are able to use their preferred solutions on their preferred platform - Civica also offers flexibility via a range of hosting options”.

“Many of Civica’s local government customers require customisable solutions that can fit in with their existing software and infrastructure. We actively encourage third party providers to work with us in developing the best solution to meet a customer’s needs. Customers want the freedom of being able to select their own providers and platform based on their individual needs. Civica’s ability to integrate with legacy and third party solutions as well as offer flexible hosting options helps customers meet these needs. Whether it be in the cloud, on-premise or managed, our hosting offers the kind of flexibility and cost efficiency currently not offered by our competitors”.

“As councils increasingly focus on driving innovation to their business processes they also want to enhance community engagement. It’s important for them to have systems in place that are agile, flexible and reduce IT complexity while improving service delivery,” said Richard.

A select number of customers are already beta testing Authority 7, including the City of Rockingham in Western Australia. Rockingham’s recent launch of Rock Port, a self-service portal where citizens can manage a number of different services online using Civica Authority’s Community Portal platfom, presents a successful framework for digital engagement of citizens. 

Through the portal, Rockingham’s over 130,000 residents are able to connect to the council at any time of the day, discuss important issues and future projects via any PC, tablet or mobile device.

Barry Sammels, Mayor of the City of Rockingham in Western Australia said:

“Keeping in touch with the Rockingham community, receiving relevant information and engaging with the many different projects we are doing, is now easier than ever thanks to Rock Port. We’ve been working with Civica since 2003 on various projects and Rock Port is a reflection of our joint objectives to improve service delivery, efficiency and community engagement that is tailored to citizen needs."

Updates to Civica Authority 7

The updates to Civica Authority reflect the organisation’s increasing emphasis on developing solutions for local governments that enable superior e-citizen centric service delivery.

Major new and enhanced features of Authority 7 include:

  • A newly designed staff portal with an easy-to-use, intuitive user interface
  • e-Service Community Portal - a platform for local authorities to offer e-citizens the ability to engage with council and the community, retrieve account information, make payments and other transactions via an online self-service portal
  • Improved mobility features - including the ability to complete end-to-end workflows between in field workers and Authority, such as asset inspections, meter reading and the completion of work orders. Authority Mobile supports infield capture and upload of photos and other documents directly from a device – all data and work orders can be updated to Authority in real-time
  • Open standards integration (fully secure REST based APIs) - which means councils no longer have to trade off functionality due to costly integration
  • Social Media Connector (for HP ECM9) - enables councils to profile social media communication across Facebook, Twitter, Google+ and Instagram and respond as required
  • Reporting and analytics improvements – including a new web-based, ad hoc reporting tool for accessing data from Authority data views, as well additional mobile support and integration for Authority BIS

Civica Authority 7 is available now. Find more information on Civica Authority.

Download the ‘Changing Landscapes: Digital Transformation: What do local councils need in the digital age?’ report.