Insight

Transform service delivery with Civica Self-Service Technologies

How can you ensure your council continues to meet the needs of your changing community? Civica's Self-Service Technologies save time and eliminate double handling of information at council, while giving residents the ability to interact with council at any time.

Civica's Authority enterprise software solution has a suite of modules that enhance the community's interaction with council's systems, ensuring you meet the digital needs of your community now and into the future.

Kiama Municipal Council in NSW is one of many councils around Australia and New Zealand who use Civica's applications to drive efficiences and ensure their customers can engage with council using digital tools.

Michael Forsyth, General Manager at Kiama Municipal Council explains how customers interact with council utilising Civica applications:

"Like most Councils, serving our community is one of our highest priorities, so giving our residents, businesses and visitors access to self-serve online tools makes it easier for them to interact with Council, which in turn helps us to provide a more timely and efficient service. Civica provides us with the tools to deliver a range of online services such as Masterview online tracking of Development Applications and access to Activity Approvals and Complying Development Certificates.

We also provide and actively promote our online CRM system for lodgement of requests for repairs to assets and infrastructure such as roads, playground equipment and footpaths as well as other matters which may affect or concern our customers. Residents can report and lodge requests around the clock using their mobile devices which helps speed up the process and allows us to provide status updates more effectively.

Moving forward, we would like to implement other online services and the ability for Council staff to action and update tasks in real-time, out in the field. These tools provide our customers with a truly interactive experience and allow our customers to more effectively interact with Council which facilitates quick and efficient handling and processing internally."